Chapter 1 Learning About Your Job●認識工作



Unit 1?? ?Arriving at a New Job●新人報到

Unit 2?? ?Welcoming and Introducing the Newcomer●歡迎與介紹新人

Unit 3?? ?Meeting Your New Boss or Supervisor●會見老闆或上司

Unit 4?? ?Learning About Your Office●認識辦公室環境

Unit 5?? ?Learning About Locations Near Your Office●認識公司週遭環境

Unit 6?? ?Learning About Your Company’s Organization●認識公司組織

Unit 7?? ?Asking/Answering Questions About Your Duties at Work●職務詢問與說明



Chapter 2 Communication in the Office●公司內部溝通



Unit 8?? ?Greetings and Small Talk in the Office●辦公室內的基本問候語

Unit 9?? ?Telephone Etiquette●電話禮儀

Unit 10?? ?Taking Messages●記錄留言

Unit 11?? ?Taking a Day Off●請假

Unit 12?? ?Explaining Reasons for Being Late●說明遲到原因

Unit 13?? ?Email Correspondence Within the Company●公司內部的電子郵件

Unit 14?? ?Setting up a Meeting●會議準備事項

Unit 15?? ?Applying for Stationery●申請文具

Unit 16?? ?Making Requests Related to Your Work and Asking for Permission●提出公務申請並請求批准



Chapter 3 Using Office Appliances●硬體設備的使用



Unit 17?? ?Using a Fax Machine●傳真機的使用

Unit 18?? ?Using a Copy Machine●影印機的使用

Unit 19?? ?Basic Computer Functions●電腦的基本功能

Unit 20?? ?FTP and Networks Inside the Company●內部網路與資源共享

Unit 21?? ?Using the Internet●網路的使用

Unit 22?? ?Using Instant Messengers for Correspondence●通訊軟體的使用

Unit 23?? ?Using a Printer●印表機的使用

Unit 24?? ?Using Email●電子郵件的使用

Unit 25?? ?Viruses and Troubleshooting●電腦中毒與疑難排解



Chapter 4 Discussions, Meetings, and Proposals●工作事務



Unit 26?? ?Making Proposals●提議

Unit 27?? ?Conducting a Meeting●進行會議

Unit 28?? ?Discussing Marketing Strategies●討論行銷策略

Unit 29?? ?Proposing a New Project●提出新企畫

Unit 30?? ?Presenting a New Product●介紹新產品

Unit 31?? ?Discussing Solutions to a Problem●討論問題的解決方案

Unit 32?? ?Discussing a Mistake●討論工作疏失

Unit 33?? ?Accepting Criticism and Taking Responsibility●接受批評與承擔責任

Unit 34?? ?Distribution of Work and Responsibilities●責任歸屬與工作分配

Unit 35?? ?Feeling Overworked and Making Complaints●工作過量與抱怨

Unit 36?? ?Working Overtime●加班



Chapter 5 Outside Correspondences and Contacts●對外的聯絡



Unit 37?? ?Contacting by Email●電子郵件的往來

Unit 38?? ?Contacting by Fax●傳真的往來

Unit 39?? ?Making Appointments with Customers on the Phone●以電話與客戶預約會面

Unit 40?? ?A Lunch Meeting with Customers●與客戶的餐會

Unit 41?? ?Introducing and Promoting Your Products●介紹與推薦產品

Unit 42?? ?Describing and Comparing Products●說明與比較產品

Unit 43?? ?Price Negotiations with Customers●與客戶議價

Unit 44?? ?Making Purchases and Comparing Prices●採購產品與比價

Unit 45?? ?Accepting and Shipping Orders●接單與送貨

Unit 46?? ?Making a Deal with a Customer●與客戶達成協議

Unit 47?? ?Discussing Contract Terms●討論合約條款

Unit 48?? ?Signing an Official Contract●簽署正式合約

Unit 49?? ?Dealing with Customer Complaints●處理客訴



Chapter 6 Personnel Matters●人事相關事宜



Unit 50?? ?Interviewing a Job Applicant●面試應徵者

Unit 51?? ?Explaining the Benefits of the Company●說明公司福利

Unit 52?? ?Negotiating the Salary●交涉薪資

Unit 53?? ?Hiring a New Employee●聘用新員工

Unit 54?? ?Tax Issues●稅務事宜

Unit 55?? ?Insurance Issues●保險事宜

Unit 56?? ?A Promotion●升遷

Unit 57?? ?A Change in Personnel●人事異動

Unit 58?? ?Resignation●辭職



Chapter 7 Socializing and Travel●社交與旅遊



Unit 59?? ?A Lunch Gathering Between Colleagues●同事間的聚餐

Unit 60?? ?Year-end Bonuses●年終獎金

Unit 61?? ?Staff Outings●員工旅遊

Unit 62?? ?Arranging a Business Trip●安排出差

Unit 63?? ?Booking a Hotel Room●訂房

Unit 64?? ?Confirming Flights and Booking Air Tickets●確認班機與訂機票

Unit 65?? ?Renting a Car or Taking Public Transportation●租車或搭乘大眾運輸工具

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