前言

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Unit 1??? English for Housekeeping? 基本客務英語

Unit 2??? Do Not Disturb? 請勿打擾

Unit 3??? An Allergy to Feather Pillows? 對羽毛枕過敏

Unit 4??? Lost and Found? 失物招領

Unit 5??? Borrowing Things? 借用物品

Unit 6??? Accidents and First Aid? 意外與急救

Unit 7??? Problems With the Bathroom 浴室的問題

Unit 8??? Search for Pets!? 尋找寵物！

Unit 9??? Fire? 失火

Unit 10?? Voltage and Water 電壓與飲水

Unit 11?? A Business Meeting? 商務會議

Unit 12?? A Room Improperly Cleaned? 房間未打掃乾淨

Unit 13?? Laundry Service? 洗衣服務

Unit 14?? Complaints About the Laundry? 對洗衣服務的抱怨

Unit 15?? Complaints and Problems 抱怨和疑問

Unit 16?? Laundry Service and Room Keys? 洗衣服務和房間鑰匙

Unit 17?? Cleaning Conference Rooms? 清理會議室

Unit 18?? Cleaning Public Areas? 清理公共區域

Unit 19?? Explaining Things to New Staff? 對新員工說明工作內容

Unit 20?? Doing a Professional Job 做專業的工作

Unit 21?? A Faded Shirt? 褪色的襯衫

Unit 22?? Cleaning Hotel Rooms? 打掃客房

Unit 23?? Inspecting the Rooms? 檢查房間

Unit 24?? How to Be a Good Room Attendant? 如何成為一個好的房務員

Unit 25?? Cleaning Walls and Ceilings? 打掃牆壁和天花板

Unit 26?? Linen Sheets for an Imperial Suite? 皇家套房的床單

Unit 27?? Removing Stains 去除污垢

Unit 28?? How to Clean Sanitary Fittings? 如何清理衛生設施

Unit 29?? The Wrong Way to Clean the Toilet? 清潔馬桶的錯誤方法

Unit 30?? A Tour of the Laundry (1)? 到洗衣房參觀 (1)

Unit 31?? A Tour of the Laundry (2)? 到洗衣房參觀 (2)

Unit 32?? A Tour of the Laundry (3)? 到洗衣房參觀 (3)

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別冊　附錄（常用句型＆字彙）和解答? Appendix and Answer Key

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