PART I:MANAGEMENT AND MANAGERS

Ch 1 The Management Process Today

Ch 2 Values, Attitudes, Emotions, and Culture: The Manager as a Person



PART II: THE ENVIRONMENT OF MANAGEMENT

Ch 3 Managing Ethics and Diversity

Ch 4 Managing in the Global Environment



PART III: PLANNING, DECISION MAKING, AND COMPETITIVE ADVANTAGE

Ch 5 Decision Making, Learning, and Creativity

Ch 6 Planning, Strategy, and Competitive Advantage



PART IV: ORGANIZING AND CHANGE

Ch 7 Designing Organizational Structure

Ch 8 Organizational Control and Change



PART V: LEADING INDIVIDUALS AND GROUPS

Ch 9 Motivation

Ch10 Leaders and Leadership

Ch11 Effective Team Management

Ch12 Building and Managing Human Resources



PART VI: CONTROLLING ESSENTIAL ACTIVITIES AND PROCESSES

Ch13 Effective Communication

Ch14 Operations Management: Managing Vital Operations and Processes