Chapter 1　Daily Business 日常業務

1. To Establish Business Relations

2. Asking for Materials

3. Starting to Inquiry Formally

4. Responding to Clients Inquiry

5. Not Satisfied with the Price

6. Accepting the Price and Placing an Order

7. Talking About Delivery Types

8. Talking About Payment Method

9. Opening a Letter of Credit

10. About the Package Details

11. Starting Packing to Deliver Goods

12. About the Insurance

13. Doing Commodity Inspection

14. Claiming for Indemnity

15. Trade Complaint on Quality

16. Trade Complaint on Time

17. Arbitrating



Chapter 2　Receiving Clients 接待客戶

18. Contacting Clients by Calling

19. Welcoming Clients at the Airport

20. Arriving at the Hotel

21. Having an Arrangement

22. Leading Clients Visit the Company

23. Leading Clients to the Factory

24. Showing Clients Around

25. Seeing Clients Off



Chapter 3　Business Activities 商務活動

26. Inviting Clients to Dinner

27. Entertaining Clients on the Dinner

28. Receiving Clients in the Company

29. Affirming the Appointment

30. Delaying the Appointment

31. Cancelling the Appointment

32. Business Visit

33. Attending the Opening Ceremony



Chapter 4　Business Conference 商務會議

34. Preparing for the Meeting

35. Making an Agenda

36. Making the Meeting Following the Agenda

37. Summarizing After the Meeting



Chapter 5　Marketing and Investigation 市場調研

38. New Products Release

39. Doing Market Research

40. Making Sales Strategy

41. Promoting the New Products

42. Public Relations Crisis



Chapter 6　Trade Fair 產品展銷會

43. Inviting Clients to the Trade Show

44. Applying for the Booth

45. Arranging the Booth Carefully

46. Exhibition Registration

47. Applying for Services

48. Receiving Clients on the Show

49. Showing Clients the Samples

50. Ending the Show

51. Connecting After the Show



Chapter 7　Negotiations 商務談判

52. About the Sales Agency

53. About Processing and Assembling

54. About Compensation Trade

55. About Joint Venture

56. About Technical Patent　

57. About Calling for Bids and Bidding

58. About Mergers and Acquisitions　

59. About Contract Term　

60. Contract Review

61. Signing the Contract

62. Terminating the Contract

63. Expiration of the Contract



附錄

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