十項全能之一：職場高頻詞彙? Business Vocabulary
十類職場使用頻率最高的300個單字。包括公司部門名稱、職稱、財務、辦公室用品、電腦、網路、行業、政治、餐飲、旅行，看到商務文章只要認得關鍵字，一點也不用怕。
010•公司部門名稱? Company Department Designations
010•職稱? Addressing a Supervisor
011•財務類詞彙? Financial Terms
011•辦公用品名稱? Office Equipment
012•電腦常用詞彙? Common Computer Terms
012•網路常用詞彙? Common Internet Terms
013•行業名稱? Industries and Career Fields
014•政治詞彙? Political Terms
015•餐飲詞彙? Food and Beverages
015•旅行詞彙? Travel
十項全能之二：商務禮儀十大要訣? Ten Keys to Good Business Etiquette
十大商務禮節。會議、電話、電子郵件、應對技巧、與同事相處、稱讚的藝術、穿著原則、社交禮儀、介紹方式、西餐禮節，通通為您設想周全。
018•會議? Meetings
019•電話? The Phone
019•電子郵件? E-mail
020•打斷? Interruptions
020•客戶、顧問和新員工? Guests, Consultants and New Employees
021•讚賞和認同? Appreciation & Credit
021•服裝和形象? Dress & Appearance
021•社交? Social Settings
021•引薦介紹? Introductions
022•西餐就餐禮儀? Western Table Manners
022•總結? Conclusion
十項全能之三：職場英文短句300? Business Spoken English –300 Sentences
十四類、300句最道地的商務口語說法，讓您可以更生動、精確表達內心的想法，肯定讓外國客戶對您刮目相看。
024•好消息與壞消息? Sharing Good News and Bad News
025•表達需求與應答? Expressing and Responding to Demands
026•發表意見與應答? Expressing and Responding to Opinions
027•贊成與反對? Agreeing and Disagreeing
028•滿意與不滿? Expressing Satisfaction and Dissatisfaction
029•邀請與接受、拒絕? Making, Accepting and Declining Invitations
030•推薦與建議? Giving Suggestions and Recommendations
031•埋怨與指責? Complaining and Criticizing
031•道歉與回應? Making and Accepting Apologies
032•感謝與回應? Giving and Receiving Thanks
033•稱讚與祝福? Giving Praise and Blessings
034•誤會與解釋? Dealing with Miscommunications
035•不同程度的肯定? Expressing Varying Degrees of Certainty
036•表達可能性? Expressing Possibility
十項全能之四：掌握電話技巧? Telephone Skills
六個必會電話技巧。別小看接聽電話的技巧，掌握接聽、撥打、轉接，讓您成為老闆貼心稱職的好員工。
038•接聽電話? Answering the Phone
044•讓對方等候? Placing the Caller on Hold
052•篩選來電? Screening Calls
059•留言 Taking Messages
065•打電話? Placing a Call
072•轉接電話? Transferring Calls
十項全能之五：熟悉辦公事務? In the Office
十二個必會辦公事務。從通知轉達訊息、訂購辦公室用品到安排主管行程與溝通的技巧，讓您成為辦公室的明日之星。
082•通知? Making Announcements
089•轉達訊息? Conveying Information
096•確認? Making Confirmations
102•彙報工作? Reporting on Work
108•安排會面? Booking Appointments
115•安排上司行程? Creating an Itinerary for the Boss
122•訂購辦公用品? Ordering Office Supplies
128•討論辦公設備? Discussing Office Equipment
134•填寫表格? Filling out Forms
141•正式會議程序? Formal Meeting Procedure
150•和同事建立良好關係? Building Relationships with Coworkers
157•和主管討論問題? Discussing Concerns with Superiors
十項全能之六：高效組織會議? Meetings and Interviews
八個必會的會議技巧。從設計議程表到會議中如何帶領大家透過腦力激盪想出好點子、表達意見、處理衝突，讓您開會有效率。
166•設計議程表? Designing an Agenda
174•有效地開場? Starting a Meeting Effectively
182•腦力激盪? Team Brainstorming
189•提出論點? Presenting an Argument
196•讓你的建議被採納? Making Your Suggestion Heard
205•表達觀點? Giving Opinions
211•贊同、反對和妥協? Agreeing, Disagreeing, and Compromising
218•有效地結束會議? Ending a Meeting Effectively
十項全能之七：拉近客戶關係? Client Reception
八個必會的關係營造。從初見面、交換名片，到帶客戶參觀考察工廠，從陌生到熟悉，讓客戶成為您的朋友，生意自然也歸您。
228•首次和客戶會晤? Meeting a Client for the First Time
235•交換名片? Exchanging Business Cards
241•交換禮物? Exchanging Gifts
247•寒暄? Making Small Talk
255•工作午餐? The Working Lunch
261•觀光? Sightseeing
268•考察工廠? Factory Tours
275•告別和致謝? Farewells and Thank
十項全能之八：介紹自己和公司? You and Your Company
六個必會的介紹技巧。從介紹自己、主管、部門、公司、產品到服務，讓您應對面面俱到。
284•自我介紹? Introducing Yourself
292•介紹上司、同事和訪客? Introducing Your Boss, Coworkers, and Visitors
300•介紹公司各部門? Introducing Company Departments
307•介紹你的公司? Describing Your Company
314•介紹新產品? Introducing a New Product
321•介紹你的服務? Describing Your Service
十項全能之九：成為談判高手Negotiation
五個必會的談判技巧。從談判前該有的心理預備到談判最佳的備選方案，讓您從談判的門外漢成為談判高手。
330•對事不對人? Separating the People from the Problem
337•注意立場背後的利益? Focusing on the Interests Behind the Positions
344•創造雙贏的選擇? Inventing Options for Mutual Gain
351•使用獨立的標準? Using Independent Standards
358•考慮最佳備案? Considering the Best Alternative
十項全能之十：瀟灑做演講Presentations
五個必會的演講技巧。很少有人是天生的演說家，掌握當天注意事項，讓您即使初登台也能有大將之風。
366•演講當天? On the Day of Presentation
372•滿懷信心的開場? Beginning with Confidence
380•組織論點? Organizing Your Points
386•用心回答問題? Handling Questions with Care
393•收尾有力? Concluding with Power
