I am a citizen of the Philippines and has been teaching English in China since 2010. My skill in using the English language started when I first attended school at age 3. Since English is an official language of the Philippines, English has been widely used in my country. My skill has further developed when I worked in American outsourcing companies in the Philippines where we had to undergo extensive trainings to get rid of our native accent and cater the needs of American customers. My passion for teaching English started in 2007. Since then, I have been teaching English as a foreign language.
Unit 1 與客戶哈啦打屁
Killing Time with Customers
狀況1 令人印象深刻的自我介紹Impressive Self-Introduction
狀況2 噓寒問暖表示關心Expressing Concern
狀況3 多多讚美，讓客戶開心Praising Customers
狀況4 分析市場情報，贏得客戶信任Market Intelligence Analysis
Unit 2打電話的基本禮儀
Essential Telephone Etiquette
狀況5 接到老外的來電別緊張Receiving a Call from a Foreigner
狀況6 請對方留言，稍後回電Leaving a Message
狀況7 打電話給大客戶要有禮貌Calling to a VIP Customer
狀況8 打錯電話就要道歉Misdialing a Number
Unit 3 接待遠道而來的貴賓
Receiving the Distinguished Guests
狀況9 預約見面其實很簡單Making an Appointment
狀況10 到機場接機要注意細節Picking up at the Airport
狀況11 當個盡職的一日導遊A Dedicated One-Day Tour Guide
狀況12 招待貴賓吃大餐Treating Guests with a Big Meal
狀況13 陪客戶選購伴手禮Buying Souvenirs
Chapter 2展現銷售技巧，讓客戶買單
Showing Sales Skills
Unit 1行銷高手就是這樣介紹產品
Becoming a Marketing Expert
狀況14 靠功能取勝的務實行銷Functional Marketing
狀況15 把對方捧上天的行銷法Pleasing Your Customers
狀況16 讓對方不買不行的行銷法Persuading Customers to Buy
狀況17 虛張聲勢的行銷法The Bluff Marketing Method
Unit 2 價錢談判有技巧
Price Negotiations
狀況18 殺價與還價，談個好價格Bargaining the Price
狀況19 簽合約要注意細節Signing Contracts
狀況20 確認訂單和出貨事宜Confirmation of Order and Delivery Issues
狀況21 確認付款事宜Confirmation of Payment
Unit 1 妥善處理顧客抱怨
Handling Customer Complaints
狀況22 抱怨食物品質Complaining about Food
狀況23 要求退換貨Returns and Exchanges
狀況24 抱怨貨物遲交Complaining about Shipping Delays
狀況25 要求產品維修Product Maintenance
狀況26 要求賠償與退款Compensation and Refunds
Unit 2 讓客戶百分百滿意
Keeping the Customer Satisfied
狀況27 詢問客戶滿意度Asking for Customer Satisfaction
狀況28 與客戶保持聯絡Keeping in Touch with Customers
狀況29 逢年過節要送上祝福Holiday Greetings
狀況30 客戶有喜別忘道賀Congratulations
