Prepare your students to handle vital risk management issues in the hospitality workplace. Includes safety and security case studies developed with industry professionals; links to Internet-based, hospitality-specific resources for safety and security; and dozens of exhibits and updated sample forms and documents. Sections include information on working with an in-house safety committee, crisis communications, and the importance of safety equipment to loss-prevention management.
Preface 序言
About the Authors 作者簡介
1 Security and the Lodging Industry 保全與住宿業
2 Security Equipment 保全設備
3 Security Procedures Covering Guest Concerns 保全作業程序與顧客考量
4 Departmental Responsibilities in Guest and Asset Protection 保護顧客人身財產安全職責
5 The Protection of Funds 公司資金保護
6 Emergency Management and Media Relations 危機處理與媒體關係
7 Risk Management and Insurance 風險管理與保險契約
Index 索引
