Introduce students to the diversity of the global hospitality industry. Each chapter presents an overview of the scope of the hospitality industry within a particular country, then explores major human resource issues as practiced in that country. Contributing authors offer informed perspectives on topics that include labor market issues, legal and political environments, societal work values, and corporate cultures.
Students will learn:
．How cultural distinctions affect hiring practices
．How employee performance is evaluated in different countries
．How expatriate managers and female managers are perceived globally
．Why global awareness is essential in todays hospitality industryunions.
Preface 序言
Introduction 導論
About the Editors 編者簡介
Study tips 學習指南
1 Human Resource Management in China 中國：世界市場人力資源：邁向專業之路
2 Egypt: An Attempt to Improve Human Resources Practices 埃及：旅遊業高峰期：加速改善餐旅人力訓練
3 France: Maintaining French Identity in the Face of Globalization 法國：保持法國餐旅本色因應全球化挑戰
4 Greece: The Hospitality Industry in Transition 希臘：餐飲人力管理的變遷
5 Human Resource Management in Ireland: Industry’s Challenge During a Period of Unprecedented Growth愛爾蘭人力資源管理：管理對企業的挑戰：空前絕後的崛起時代
6 Human Resource Management in Israel 以色列：戰亂衝擊宗教旅遊聖地
7 Human Resource Management in Jamaica: Responding to Challenging Times牙買加人力資源管理：管理因應充滿挑戰的時代
8 Human Resource Management in Kenya 肯亞：國內人力資源管理
9 The Republic of Korea: Human Resource Management in a Confucian Society韓國：人力管理策略：亂世中求生存
10 Human Resource Challenges Facing the Lebanese Hospitality Industry黎巴嫩：餐旅人力管理面對創新挑戰
11 Human Resource Management in Malta: Hospitality Insights from a small Island Territory馬爾他：小島管理造就餐旅大視野
12 Mauritius: Maintaining the “Mauritian Miracle” 模里西斯：人力管理再現『模里奇蹟』
13 Mexico: Managing Human Resources in a Cultural Mosaic 墨西哥：多元文化下的人力資源管理
14 Human Resource Management in the Netherlands: Moving Toward People Competencies荷蘭：餐旅人力管理重量更重質
15 Romania: En Route to Capitalism 羅馬尼亞：管理通往資本主義之路
16 Human Resource Management in Russia 俄羅斯：聯盟瓦解後的餐旅人力管理
17 Scotland: Removing the Boundaries 蘇格蘭：打破疆界的餐旅管理法則
18 Switzerland: Balancing Traditions with Change 瑞士：管理在傳統與變革間取得平衡
19 Human Resource Management in Turkey 土耳其：人力資源管理文化
20 Hospitality Human Resources in the United States 美國：餐旅業人力資源概況
