Every hospitality organization needs well-trained employees. Guests expect it, and employees are now choosing employers based on the training and professional development they offer. This text will teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it.
Students will learn:
．Why training is vitally important to a property’s success
．How to use a variety of assessment methods to determine training needs
1 A Case for Training and Development 培訓與發展架構
2 Training and Development as an Investment 員工培訓與發展的投資
3 Assessing Training Needs 培訓需求的評量
4 Instructional Design 教學訓練設計
5 Training Tools and Techniques 培訓工具與技術
6 Training with Technology 現代科技在人員培訓的應用
7 Measuring and Evaluating Training and Development 培訓發展衡量與評估
8 Training the Trainer 培訓師的培訓
9 Orientation and Socialization 新進員工培訓與融入社群
10 Hourly Employee Training 時薪人員培訓
11 Mentoring 輔導顧問
12 Supervisory and Management Development 督導層與管理層發展
13 Executive Education 高階主管教育課程
14 Outsourcing Training and Development 委外訓練與發展
