Get new hospitality students excited and interested in the world’s largest service industry with this unique introductory textbook. The book covers all hotel operating departments to give readers an understanding of each department and how it operates. It also includes chapters on the history of lodging and tributes to outstanding leaders and legends in the lodging and food service industry. The sixth edition includes new information about the expanding prevalence of online reservations; a new discussion of key accounting ratios hotel managers use; information on the effects the 9-11 terrorist attacks on the United States had on national and international travel industries; and expanded/updated discussions on franchising, hotel management, time share, amenities, automation, yield management, and hospitality career paths.
Part Ⅰ The World of Hospitality 餐旅業概論
1 The Travel and Tourism Industry in Perspective 旅遊業未來展望
2 Career Opportunities 就業機會
Part Ⅱ The Lodging Industry 旅館業
3 The Early History of Lodging in Europe and America 歐美旅館業的早期發展
4 The Globalization of the Lodging Industry 旅館業的全球化現象
5 The Organization and Structure of Lodging Operations 旅館業的組織結構
6 The Rooms Division 客房部
Part Ⅲ The Food Service Industry 餐飲業
7 The Growth and Development of Food Service 餐飲業的成長與發展
8 The Organization and Structure of the Food Service Industry 餐飲業的組織結構
9 The Management and Operation of Food Services 餐飲業經營與管理
Part Ⅳ Functional Areas in Hospitality Operations 旅館營運的主要部門
10 The Engineering and Maintenance Division 工程維修部
11 The Marketing and Sales Division 業務行銷部
12 The Accounting Division 財務部
13 The Human Resources Division 人力資源部
14 The Security Division 安全部
Part Ⅴ Conclusion 結論
15 The Hotel Hall of Fame 餐旅名人錄
Index 索引
