Chapter One Office
Unit One Human Resources 人力資源
Unit Two Operations 辦公室運作
Unit Three Liaison / Communication 聯絡
Unit Four Financial Matters 財務
Chapter Two Agents / Agencies
Unit One Business Plan 營運計畫書
Unit Two Operations 實際運作
Unit Three Company Profile 公司簡介
Unit Four Networking 擴展商機
Chapter Three Standard Kinds of Letters
Unit One Congratulations 祝賀
Unit Two Appreciation 感謝
Unit Three Complaints 抱怨
Unit Four Apologizing 道歉
Unit Five Welcome Aboard 迎新
Unit Six Farewells 道別
Unit Seven Condolences 弔唁
Unit Eight Expressing Concern 表達慰問
Chapter Four Sourcing / Quotations
Unit One Vendor Sourcing & Survey 尋找及訪視供應商
Unit Two Component / Assembly Sourcing 採購零組件
Unit Three Quote Inquiries 詢價
Unit Four Information for Quoting 報價所需資訊
Unit Five Quote Formalization 正式報價
Unit Six Quote Follow-up 報價後續追蹤
Chapter Five Production / Manufacturing
Unit One Product Evaluation產品評估
Unit Two Product Development產品開發
Unit Three Orders 訂單
Unit Four Packaging 包裝
Unit Five Samples 樣品
Chapter Six Quality
Unit One Inspection Scheduling 安排檢驗時間
Unit Two AQL & Fault List 允收品質標準及品質瑕疵清單
Unit Three Fault List Sample 品質瑕疵清單實例說明
Unit Four Incoming Quality Control 進料（貨）品管
Unit Five Outgoing Inspection 出貨檢驗
Unit Six Defective Returns 不良品退貨
Chapter Seven Travel / Meetings
Unit One Business Travel Plan / Itinerary 出差計畫?行程安排
Unit Two Factory Visit 參觀工廠
Unit Three Visa Application / Renewal 簽證申請?更新
Unit Four Meeting Minutes 會議記錄
Chapter Eight Protecting the Company’s Interests
Unit One Patent Oppositions 專利異議
Unit Two Confidentiality / Nondisclosure Agreements 保密合約
Unit Three Employment Contracts 聘僱合約
