Chapter 1 Conversation Basics 打開話匣子的要訣
Section 1 Meeting someone for the first time 初次見面
Section 2 Ending a conversation 結束談話
Section 3 Starting a conversation with someone you know 與認識的人開始交談
Section 4 Showing understanding 表示了解對方的意思
Section 5 Making sure you understand 不太確定意思的時候
Section 6 Double checking 進一步確認對方的意思
Section 7 Asking for clarification 請對方進一步說明
Section 8 Checking if someone understands what you are saying 確認對方了解你的意思
Section 9 Keeping a conversation going 讓談話持續順利地進行
Chapter 2 Communication Techniques溝通技巧
Section 1 Changing subject 改變話題
Section 2 Asking and answering questions 問問題和回答問題
Section 3 Making requests 提出要求
Section 4 Getting someone’s attention 引起他人注意
Section 5 Interrupting 插入他人談話
Section 6 Including others in a conversation 引導他人參與談話
Section 7 Offering to help 提供協助
Section 8 Asking permission尋求同意
Section 9 Making suggestions 提供建議
Chapter 5 Getting to Know People 結識朋友
Section 1 Introductions – informal 非正式場合介紹
Section 2 Introductions – formal I 正式場合介紹1
Section 3 Introductions – formal II 正式場合介紹2
Section 4 Asking about someone else 詢問有關別人的事
Section 5 Inviting 邀請他人
Section 6 Arranging an appointment 安排約會
Section 7 Small talk – asking someone’s nationality 閒聊—詢問國籍
Section 8 Small talk --asking about someone’s day 閒聊—表達關懷
Section 9 Small talk--talking about the weather閒聊—談論天氣
Chapter 6 Making Small Talk 閒聊
Section 1 Talking about yourself 談論自己
Section 2 Talking about work 談論工作
Section 3 Talking about hobbies 談論嗜好
Section 4 Talking about weekend 談論週末
Section 5 Talking about gymnastic activities 談論健身活動
Section 6 Talking about TV Program談論電視節目
Section 7 Talking about favorite things 談論喜好
Chapter 7 At Work
Section 1 Before the job interview 應徵面試前
Section 2 The job interview 應徵面試
Section 3 Talking about your job 談論自己的工作
Section 4 Asking for help from colleagues 請同事幫忙
Section 5 Offering help to colleagues 主動幫忙同事
Section 6 Making appointments 安排約會
Section 7 Asking about someone’s job 詢問對方的工作
Chapter 8 On the Phone
Section 1 Informal phone call: at home 非正式場合: 在家聽電話
Section 2 Formal phone call: at the office 正式場合: 在公司聽電話
Section 3 Taking messages 留言
Section 4 Keeping people on hold 請對方稍候
Section 5 Communication problems on the phone 電話有問題的時候
Section 6 Wrong number! 打錯電話
Section 7 Dealing with complaints 處理客戶抱怨
Chapter 9 Talking About Taiwan
Section 1 Places to visit 參觀景點
Section 2 People 人文
