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E-Services Handbook: Development, Delivery, and Management
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沒有庫存
訂購需時10-14天
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9780849329586 | |
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Sanjiv Purba Gregory Heim Katie Comerford Jim Rowan
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Auerbach Publicatio | |
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2010年6月15日
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382.00 元
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HK$ 362.9
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Delivering online services is not as easy as it is often portrayed to be. While there is much potential for delivering good e-service, there are also many opportunities for organizations to fail. Managers and consultants need to master the key components and best practices required to excel in this highly competitive market. E-Services Handbook provides a playbook that operations, business and technology architects, managers, and consultants can use for organizing, developing, and leading a successful service organization into delivery of e-service. The book focuses on e-service practices and tools that will deliver superior customer satisfaction and result in outstanding customer loyalty.
此叢書 Children"s Literature and Culture 書目
The Role of Translators in Children? Literature: Invisible Storytellers of English-Language Works
The Arabian Nights in Children"s Literature
Picturing the Wolf in Children"s Literature
The Children"s Book Business
The Place of Lewis Carroll in Children"s Literature
Children"s Fiction about 9/11: Ethnic, Heroic and National Identities
Fundamental Concepts of Children? Literature Research: Literary and Sociological Approaches
Shakespeare in Children"s Literature: Gender and Cultural Capital
Critical Approaches to Food in Children? Literature
Neo-Imperialism in Children"s Literature About Africa: A Study of Contemporary Fiction
Ursula K. Le Guin Beyond Genre: Fiction for Children and Adults
The Family in English Children? Literature
Representing Africa in Children"s Literature: Old and New Ways of Seeing
Russian Children"s Literature and Culture
The Gothic in Children"s Literature: Haunting the Borders
Boys in Children"s Literature and Popular Culture: Masculinity, Abjection, and the Fictional Child
A Critical History of French Children"s Literature: Volume One: 1600?830
A Critical History of French Children"s Literature: Volume Two: 1830-Present
National Character in South African English Children"s Literature
Childhood and Children"s Books in Early Modern Europe, 1550-1800
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